Ella Phant

We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund. Keep in mind that you will be responsible for the shipping costs of the return.

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, request one by reaching out to us using the CONTACT page. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We offer premium shipping on all orders from our suppliers to the following countries and regions: The United States, Canada, the European Union, the United Kingdom, Australia, New Zealand, and others worldwide. Shipping typically takes between 1 and 2 weeks, though import and customs delays to certain destinations can extend shipping times beyond this window. You will be given an estimated date showing when you will receive your order, but just keep in mind this is the furthest time you'd have to wait as most orders placed come in much sooner then what is shown.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.